Reviews
This profile includes reviews for Capital Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 593 Customer Reviews
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Review fromDonalene D
Date: 05/02/2025
1 starDonalene D
Date: 05/02/2025
We have been trying to cancel our timeshare with Capital. They suggested we call in and speak with them, so we did. We eventually spoke with ******, who claimed to have emailed them after the purchase to inquire about refinancing options. When we asked him to forward the original email, he stated that he couldnt locate it. We do not believe he really sent it. They refuse to help us get out of it. They are only worried about getting their money. Capital and their sales team are nothing short of a scam.
Capital Vacations, LLC
Date: 05/05/2025
Dear ********, we are saddened to hear of your experience as here at Capital Vacations our top priority is the satisfaction of all our guests and owners at all times. Truly, we take any and all concerns seriously and would be thankful for the opportunity to speak with you further so that we may address yours; please do contact our BBB ********* Line at ************** to receive the necessary assistance. Alternatively, you may also reach us at ******************************************** should email be preferred. We hope to speak with and assist you soon.Review fromMel C
Date: 05/01/2025
1 starMel C
Date: 05/01/2025
This business is highly unorganized and unprofessional. I was told that an owner on our account had filed a bankruptcy and we needed to pay the account in full to use services. I opted to drop services, but Capital assured us that I didn't need to drop the account and we could waive the account payout as I am an owner on the account, have no bankruptcy and I make all the payments. I hesitantly made another large payment on the account and my wife booked some trips. As a trip date approached, my wife called to make another payment on the account. We we told that we although the account was current we couldn't book trips due to one of our owners having a bankruptcy. We explained that we had spoken to a manager to have that resolved and we had made substantial payment on the account. We still can't book any trips.Capital Vacations, LLC
Date: 05/02/2025
Dear ***, we are absolutely disheartened to hear of your experience and would very much like to assure you that our top priority here at Capital Vacations is doing all we can to provide remarkable service to all our guests and owners at all times. It is our understanding that a representative has been able to assist you with this very matter; if this is not the case, or should you require any further assistance, please do not hesitate to contact our BBB ********* Line at ************** where we're always happy to assist. Alternatively, you may also reach us at ******************************************** should email be preferred.Review fromBrian & Reomie R
Date: 04/30/2025
1 starBrian & Reomie R
Date: 04/30/2025
What started as a simple vacation turned into years of financial stress and broken promises. During our first encounter with Capital Vacations in *******, we endured an exhausting 8-hour high-pressure sales session where they pushed packages far beyond our budget. After finally settling on an affordable option, we later discovered this was just the beginning of our troubles. At subsequent "owner meetings," sales representatives consistently disparaged our current package while pressuring us to upgrade to more expensive options. They falsely claimed maintenance fees would stabilize with upgrades when they were actually increasing annually. The final straw came when a representative deliberately misled us about refinancing options. He promised lower monthly payments through external financing that he knew didn't exist for timeshares, solely to upsell us to a more expensive package. Using our points proved nearly impossible due to limited availability, complicated booking systems, and points expiration issues. Despite paying monthly for years, we've received minimal value and maximum frustration. Capital Vacations uses deceptive sales tactics, misleading promises, and constant pressure to extract more money from customers. Save yourself the headache and financial burdenCapital Vacations, LLC
Date: 05/02/2025
Dear ***** & Reomie, we greatly appreciate you reaching out to share your feedback and experience with us as our top priority here at Capital Vacations is ensuring all our guests and owners are treated to spectacular service, always. We would truly be delighted for the opportunity to speak with you further so that we may address your concerns and determine how best to assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached via email at ********************************************* We hope to speak with and assist you soon.Review fromLARRY P
Date: 04/24/2025
1 starLARRY P
Date: 04/24/2025
1. Misleading Sales Practices and High-Pressure Tactics Capital Vacations representatives repeatedly used high-pressure sales tactics that disregarded your financial limitations.2. Unfulfilled Promises We were promised certain financial benefits and provisions during the sales process, such as reaching a point where maintenance fees would no longer be an issue and the ability to sell back unused time to offset costs. Attempts to contact the representative who made these assurances for assistance have gone unanswered. Empty Promises!3. Booking Challenges Contrary to the assurances given during the sales process, arranging trips through Capital Vacations has been anything but convenient. My wife spends an unreasonable amount of time on the phone trying to book accommodations, which has made trip planning needlessly stressful.4. Poor Quality of Accommodations During our stays, the condition of the properties fell far below expectations, especially given the significant financial investment we have made.? At ******************, **************, we dealt with unclean rooms, a lack of the promised oceanview balconies, bedrooms without TVs, a small and uncomfortable space forcing us to sleep on a sofa bed, and a missing ice maker in the freezer.? At *************, *******, we were informed of a pool reconstruction only a week in advance, and recurring cable TV issues remained unresolved.Considering the amount of money we have paid for this timeshare, these subpar conditions are unacceptable and contradict the benefits we were promised.We have expressed these struggles to the company yet get no offer of assistance. I do not recommend anyone entertain the sales pitch or get involved with this company. Bad news!Capital Vacations, LLC
Date: 04/25/2025
Dear *****, truly we are disheartened to hear of your experience as our top priority here at Capital Vacations is to ensure the satisfaction of all our guests and owners at all times. We are saddened to hear we haven't lived up to your expectations and would greatly appreciate the opportunity to speak with you further so that we may address your concerns and offer effective assistance. Please do contact our BBB ********* Line at ************** at your earliest convenience in order to receive the necessary assistance. Alternatively, we may also be reached via email at ******************************************** should that be preferred. We hope to speak with and assist you soon.Review fromIra S
Date: 04/21/2025
1 starIra S
Date: 04/21/2025
I deeply regret ever signing up with Capital Vacations. When I initially joined, I was optimistic about the benefits of the timeshare program. However, I quickly felt pressured into acquiring additional points that I neither needed nor have used. This has placed a significant financial strain on me, one that I can no longer sustain. I recently reached out to their company to explore options for exiting my timeshare, only to be told by ******** ******** and another agent that I must pay off the loan balance to qualify for their so-called "graceful exit" program. This is absolutely infuriating! The timeshare was sold to me under false pretenses, and Ive made it clear that I cannot afford to continue paying for something I was misled into purchasing. Capital Vacations has shown no compassion or willingness to help me resolve this situation. Instead, they continue to demand money I simply dont have. I feel trapped and taken advantage of. I would strongly caution anyone considering a timeshare with this company to think twice. I just want out! Capital Vacations could not care less about their defrauded customers; they simply are concerned with getting every ***** they can receive from their extremely violated victims without any concern for how they treated the victims of their highly questionable schemes! NEVER EVER CONSIDER DOING BUSINESS WITH CAPITAL VACATIONS, AS THEY ARE A TOTAL SCAM!!!!! THANKS FOR PAYING CAREFUL ATTENTION TO THIS COMPLAINT & PUNISHING THIS FRAUDULENT SCAM OF A COMPANY!!!!! ***Capital Vacations, LLC
Date: 04/23/2025
Dear ***, we are completely saddened to hear of your experience. We here at Capital Vacations are entirely committed to providing all our guests and owners with astounding service at all times, thus, we would be extremely grateful for the opportunity to speak with you further in order to determine how we may best assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached via email at ******************************************** should that be preferred. We hope to speak with and assist you soon.Review fromTaylor P
Date: 04/15/2025
1 starTaylor P
Date: 04/15/2025
I was scheduled to go on a 4 day trip to ************ with Capital Vacations. Prior to going on the trip, i had to complete a check in email which gave me the address of the hotel I would be staying at, and at the bottom it stated tour information will be given at check in, but it will not be scheduled on the day of arrival or departure. I ended up calling the conpany to figure out when the presentation would be since I got no other information from my email. I was told that I would need to do a 90-120min presentation at 2pm on the 3rd day of my trip. When it came time for me to do the presentation, I went down to the lobby of the hotel that I was placed at for the presentation, only to be told that there was no presentation there. The lady told me Capital Vacations does presentations at some other building, but I was not aware of this since no one informed me. I then tried to hurry and call Capital Vacations customer service to figure out where I needed to be, and it kept going to voice-mail. Finally 30 minutes later, a lady answered and told me "oh you missed your presentation." That's when I had to tell her, "yes, that's why I'm calling. I'm trying to figure out where it is since the front desk said it isn't here." The lady at customer service proceeds to tell me it should've been in my confirmation email. I told her I never got one because my email only had the hotel name. She then states," oh, yeah I see here we never sent your confirmation email. That's our fault." She told me I had to still do a presentation, or I would have to pay for my whole trip, and wouldn't get my gifting. I asked her if I could go later that day, or do it virtually. She said no. She tried to get me to do it the next day, but I had to fly home the following morning. She then also told me there are no locations in my home state to do the presentation, so I would need to travel again to complete the presentation within days. I don't feel as though I was treated fairly for their mistake.Capital Vacations, LLC
Date: 04/21/2025
Dear ******, we are terribly disheartened to hear of your experience as we wish to assure you our top priority here at Capital Vacations is ensuring the satisfaction of all our guests and owners at all times. We greatly appreciate you reaching out to share your feedback and would be further grateful for the chance to speak with you directly in order to address your concerns and offer our assistance. Please do contact our BBB ********* Line at ************** at your earliest convenience in order to receive the necessary assistance. Alternatively, you may also reach us at ******************************************** should email be preferred. We hope to speak with and assist you soon.Review fromShannon O
Date: 04/11/2025
1 starShannon O
Date: 04/11/2025
If I could leave a zero I would. I was very ill when I attended my timeshare preview. I asked to leave and they pressured me to stay - I even said I need to leave and was no longer interested on the recorded conversation. I asked questions that they refused to answer. I ended up with pneumonia and called one day late to cancel my purchase. Everything was lies. The sales person gave me his cell phone number and I sent him a text and he didn't respond. He promised me he was not lying but it was absolute lies. Worst decision of my life.Capital Vacations, LLC
Date: 04/15/2025
Dear *******, we are saddened to hear of your experience as we wish to assure you that here at Capital Vacations our top priority is the satisfaction of each and every one of our guests and owners. We would very much appreciate the chance to speak with you directly in order to address your concerns and see how we may best assist; please do contact our BBB ********* Line at ************** at your earliest convenience. Alternatively, you may also reach us at ******************************************** should email be preferred. We hope to speak with and assist you soon.Review fromFern M Y
Date: 04/11/2025
1 starFern M Y
Date: 04/11/2025
We were completely misled by Capital Resorts during our stay.Capital Vacations, LLC
Date: 04/15/2025
Dear Fern, we would like to assure you that Capital Vacations is a more than reputable company with a profound focus on delivering astonishing service to all our guests and owners at all times. We are truly disheartened to hear this hasn't been your experience and would greatly appreciate the opportunity to speak with you directly in order to address your concerns and determine how we may best assist. Please do contact our BBB ********* Line at ************** at your earliest convenience in order to receive the necessary assistance. Alternatively, you may reach us via email at ******************************************** if that is preferred. We hope to speak with you soon.Review fromKAYA M
Date: 04/10/2025
1 starKAYA M
Date: 04/10/2025
We participated in a very long, more than 3 hours presentation and we received a $150 "gift card" that was actually a refund from a deposit they took from us. Our booking was through Monster Reservation Group. They took a deposit of $298.66 but we received a receipt for only $124. From this deposit we received the "gift card" of $150. We did check in with Capital Vacation and the presentation was at the location in *******, **. At the check-in, we were required to pay additional fees we were not aware of, and some of those fees we were told would be refunded after we check out.We were charged $100+ $138.79. We are still waiting for that refund. We check out on 04/05/2025.Capital Vacations, LLC
Date: 04/11/2025
Dear ***** we'd like to sincerely thank you for reaching out to share your feedback and experience with us. We here at Capital Vacations are entirely dedicated to doing all we can to provide astounding service to all our guests and owners, always. We would be thankful for the chance to speak with you further in order to determine how we may best be of assistance and to address your concerns. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may reach us via email at ******************************************** if that is preferred. We hope to speak with and assist you soon.Review fromROSA P
Date: 04/10/2025
1 starROSA P
Date: 04/10/2025
Beware of dealing with ***** from Capital Vacations. Weve been trying to get out of our timeshare, and despite her requesting a call, she repeatedly ignored our attempts to reach her. I emailed, called, and left messages, but she never got back to me. Instead, she sent a dismissive email refusing to help and shutting us down completely. This company has shown zero concern for our situation and has made the process unnecessarily difficult and frustrating. Extremely disappointed with their lack of professionalism and compassion. Stay away!Capital Vacations, LLC
Date: 04/11/2025
Dear ****, we very much appreciate you reaching out to share your feedback with us and are truly disheartened to hear your experience has been anything less than exceptional. Here at Capital Vacations, we are dedicated to ensuring all our guests and owners are treated to spectacular service at all times. We would be grateful for the chance to speak with you further so that we may address your concerns and do what we can to assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached via email at ********************************************* We look forward to speaking with and assisting you.
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